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App runs on reference device but crashes on validation

I have an app that runs well on my reference device and I submitted it to the app store for validation. Unfortunately validation failed because the app crashed when starting up on the reviewer's device. The reviewer was unable to attach a crash log because the device hasn't been released yet. I'm unable to reproduce any kind of problems on my test device and without a crash log I have no idea where to even start. I'm running Tizen 2.2.1 on my test device. Any ideas on what might cause a device dependent crash on startup or how I might be able to get more information about the crash on the reviewer's device would be appreciated. Thanks.

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Alex Ashirov

Hi,

Of course, it's difficult to say what happens when we don't have any additional info. But you can take a look at the following topic:

https://developer.tizen.org/forums/native-application-development/app-crashing-on-testers-device-not-on-mine

The problem description seems to be similar to yours.