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Where can I get tizen store support?

I have submitted my app to the tizen store 3 or 4 times now and everytime it fails. The last 3 times that I resubmitted my app I asked for further clarification of how I can fix the issue because I am unable to recreate the issues that they are reporting back to me. 

The person reviewein the app has ignored my questions everytime! This is NOT HELPFULL! 

I even tried to contact support through the link they provide on the report and the form is broken!!! Please help as I'm about to give up on Tizen.

 

Thanks!

编辑者为: Brock Boland 开 17 3月, 2014 原因: Paragraph tags added automatically from tizen_format_fix module.
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响应

14 回复
Marco Buettner
Whats your reason for rejecting?
Josh Dobbs
I don't know. The last report did not list any failure issues. http://neatofun.com/screenshots/tizenfail.png
Josh Dobbs
I don't know. The last report did not list any failure issues. http://neatofun.com/screenshots/tizenfail.png
Pushpa G
In the report given by seller office, its written as follws: 1)http://www.freesound.org/people/naturesoundspa/naturesoundspa : [Defect] The application contains an incomplete url, check with them by explaining about this if its not an incomplete url 2)App launch icon should be a circle of 117px: so check if your app launch icon is a circle and of 117px as it should be 3)Check if registered icon in Tizen seller office is a circle of 512px: check this with your registered icon as it should be If all the above is as per the expected , then better you tell the same to the seller office and post the query with explaination of above in http://seller.tizenstore.com/qa/getQaList.as
Josh Dobbs
Hi Pushpa, Those are all recomended to fix but they are not failure issues. Thanks for providing the link to the qa list. I did not know that existed.
Marco Buettner
circle icon and circle appstore logo are mandatory! Maybe its a bug, but in my first reports it was a failure issues. Please try it again with circle icon and appstore logo
Josh Dobbs
Hi Marco, My last app was approved with a square icon. Seems to me that if that is a failure issue it should be listed in the failure section. Thanks, Josh
Marco Buettner
Strange I got always are reject if my logo and icon not circle. Try it with circle icon and logo ;)
Josh Dobbs
The reviewers got back to me via the qa section. Apparently the omitted the 2 failures in question.
Pushpa G
oh ok. Then did they accept your app?what have they commented there?
Josh Dobbs
No. They came back with the same 2 failures that I have asked them to clarify for me several times. I am not able to recreate either issue that they report. ONe of the failures had to do with the back button behaviour which i cannot test properly because my device still does not work and I am not able to run an emulator on my system. I don't recall the other issue but I will look it up when I get back to my computer.
Marco Buettner
Which device you have? You can also share your back-button implementation here
Pushpa G
And, did you change the icons to circle? If not, then try that once and reupload the app
Patrick Mortara
I second that! Using non-circle or wrong szed icons has always been a failure issue for my apps, you should correct that regardless of what is written in the certification report.