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"Network error occured" when downloading app from Tizen Store

So my app failed validation because a "network error occured" when downloading the app from the Tizen Store...

Argh!!!

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7 回复
Armaan-Ul- Islam

"network error occurred" Error is thrown due to Inconsistent network connection. Please recheck your wi-fi/mobile network has stable connectivity.

 

In addition, Please explain "my app failed validation". Are you deploying your developed Tizen application to Tizen Store ? Or Are you downloading an application from Tizen Store ?

 

Christof Meerwald

Well, yes... It's just that the Tizen Store validation team blamed my app for their dodgy network connection.

Christof Meerwald

The validation team say that they can't even install the previous version of the app that has previously passed validation, is in the Tizen Store and gets downloaded by users. But clearly there can't be any problem on their side... 

Armaan-Ul- Islam

Have they shared any log with you, that you can post here ?

 

You may even share the app name (previous version) that is alreay up on the Tizen store, Forum users can share thier feedback whether they can download the app from store or  "network error occurred" is thrown.

Christof Meerwald

They attached some generic system information log, that isn't really specific to my app. If I grep for the app-id in there I get:

07-28 11:56:59.871+0530 I/PKGMGR_INFO(P 3077, T 3077): pkgmgrinfo_pkginfo.c: _pkgmgrinfo_get_pkginfo(709) > pkginfo for [8NcKPFex1z] is not existed for user [5001]
07-28 11:56:59.871+0530 E/PKGMGR_INFO(P 3077, T 3077): pkgmgrinfo_product.c: pkgmgrinfo_pkginfo_get_usr_clone_pkgid(553) > Get clone_pkgid of [8NcKPFex1z] for uid [376]
07-28 11:57:02.033+0530 I/tizenstore(P 3077, T 3077): IndigoUtil.c: IndigoUtil_GetDidNotInstallCompleteAppSize(1379) > [Indigo][IndigoUtil] tempAppId(.TMP)  : 8NcKPFex1z.wgt.TMP
07-28 11:57:02.033+0530 I/tizenstore(P 3077, T 3077): IndigoUtil.c: IndigoUtil_GetDidNotInstallCompleteAppSize(1384) > [Indigo][IndigoUtil] temp file full path  : /opt/usr/media/Others/Indigo_TestConfig.ini/8NcKPFex1z.wgt.TMP
07-28 11:57:02.664+0530 I/PKGMGR_INFO(P 3077, T 3077): pkgmgrinfo_pkginfo.c: _pkgmgrinfo_get_pkginfo(709) > pkginfo for [8NcKPFex1z] is not existed for user [5001]
07-28 11:57:02.664+0530 E/PKGMGR_INFO(P 3077, T 3077): pkgmgrinfo_product.c: pkgmgrinfo_pkginfo_get_usr_clone_pkgid(553) > Get clone_pkgid of [8NcKPFex1z] for uid [376]
07-28 11:57:03.965+0530 I/PKGMGR_INFO(P 3077, T 3077): pkgmgrinfo_pkginfo.c: _pkgmgrinfo_get_pkginfo(709) > pkginfo for [8NcKPFex1z] is not existed for user [5001]
07-28 11:57:03.965+0530 E/PKGMGR_INFO(P 3077, T 3077): pkgmgrinfo_product.c: pkgmgrinfo_pkginfo_get_usr_clone_pkgid(553) > Get clone_pkgid of [8NcKPFex1z] for uid [376]
07-28 11:57:19.220+0530 I/PKGMGR_INFO(P 3077, T 3077): pkgmgrinfo_pkginfo.c: _pkgmgrinfo_get_pkginfo(709) > pkginfo for [8NcKPFex1z] is not existed for user [5001]
07-28 11:57:19.220+0530 E/PKGMGR_INFO(P 3077, T 3077): pkgmgrinfo_product.c: pkgmgrinfo_pkginfo_get_usr_clone_pkgid(553) > Get clone_pkgid of [8NcKPFex1z] for uid [376]
07-28 11:57:20.421+0530 I/tizenstore(P 3077, T 3077): IndigoUtil.c: IndigoUtil_GetDidNotInstallCompleteAppSize(1379) > [Indigo][IndigoUtil] tempAppId(.TMP)  : 8NcKPFex1z.wgt.TMP
07-28 11:57:20.421+0530 I/tizenstore(P 3077, T 3077): IndigoUtil.c: IndigoUtil_GetDidNotInstallCompleteAppSize(1384) > [Indigo][IndigoUtil] temp file full path  : /opt/usr/media/Others/Indigo_TestConfig.ini/8NcKPFex1z.wgt.TMP
07-28 11:57:20.451+0530 I/PKGMGR_INFO(P 3077, T 3077): pkgmgrinfo_pkginfo.c: _pkgmgrinfo_get_pkginfo(709) > pkginfo for [8NcKPFex1z] is not existed for user [5001]
07-28 11:57:20.451+0530 E/PKGMGR_INFO(P 3077, T 3077): pkgmgrinfo_product.c: pkgmgrinfo_pkginfo_get_usr_clone_pkgid(553) > Get clone_pkgid of [8NcKPFex1z] for uid [376]

App name is "HikingMaps", see http://www.tizenstore.com/main/getDetail.as?Id=8NcKPFex1z

BTW, I can install the version from the Tizen Store without any problems on a Remote Test Lab device...

I did contact support via My Q&A in the Tizen Store site, but still unanswered after more than 10 days now...

 

Armaan-Ul- Islam

One clue that's hitting my mind is as HikingMaps app is only availabe for SM-Z400.

When I tried to search the HikingMaps app in Tizen store using SM-Z300H, It's not available.For a workaround, I even hit the 'http://www.tizenstore.com/main/getDetail.as?Id=8NcKPFex1z' url using deeplink to browse the app on Tizen store. But HikingMaps app is not avaible on Tizen store from SM-Z300. Whereas From SM-Z400 device the app is available in the Tizen Store to download, and the app seems runing fine on my SM-Z400.  Could There a change the test engineer is on any other device than SM-Z400!

Christof Meerwald

Third time lucky. After uploading the exact same package for the third time to validation, it has now successfully passed validation.