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App preview in Tizen tv and emulator don't appear

Hi I am developing an app for tizen tv, with react-native and renative. It already has the configuration to show a preview of the app when it is selected in the application bar of the home. But in emulator it behaves erratically, and most of the time it is not shown, in physical tv it is not shown at all.
I follow this instructions:
https://developer.samsung.com/smarttv/develop/guides/smart-hub-preview/implementing-personal-preview.html

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2 Replies
Robert Robbin

You should ensure that the developer mode is enabled. To do this, go to Settings > General > System Manager > Developer Mode and enable it. This allows your TV to receive and display the app preview from the development environment.

Thomas Rodriquez

Verify that the emulator has the necessary permissions and access to the resources for displaying the personal preview.